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"REFERRAL-AND-INFORMATION AIDE"
Job Description and Jobs

Job Description:

  • 1) Receives callers and responds to complaints in person or by telephone for government agency: Questions callers to ascertain nature of complaints against government agency; records complaint on standard form; and routes form to appropriate department or office for action.

  • 2) Contacts department or office to which complaint was referred to determine disposition.

  • 3) Contacts complainant to verify data and follow-up on results of referral.

  • 4) Compiles complaint records, by category, department office, and disposition.

  • 5) Notifies supervisor of patterns of poor provision of service.

  • 6) Maintains up-to-date reference materials and files.

 

 

 


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End Of Job Description for: "REFERRAL-AND-INFORMATION AIDE"
DOT:   237.367-042

Job Number: 8291