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Job Description:

  • 1) Monitors data communications network to ensure that network is available to all system users and resolves data communications problems: Receives telephone call from user with data communications problem, such as failure of data to be transmitted to another location.

  • 2) Reviews procedures user followed to determine if specified steps were taken.

  • 3) Explains user procedures necessary to transmit data.

  • 4) Monitors modems and display screen of terminal to mainframe computer to detect error messages that signal malfunction in communications software or hardware.

  • 5) Enters diagnostic commands into computer to determine nature of problem, and reads codes on screen to diagnose problem.

  • 6) Attaches diagnostic equipment to phone line to learn if line meets specification.

  • 7) Reads technical reference manuals for communications hardware and software to learn cause of problem.

  • 8) Instructs user to enter specified commands into computer to resolve problem.

  • 9) Calls service technician for service when problem cannot be resolved.

  • 10) Enters operating commands into computer to restart program.

  • 11) Records number of daily data communications transactions and number of problems and actions taken, using computer terminal.

  • 12) Updates documentation to record new equipment installed, new sites, and changes to computer configurations.

  • 13) May inspect communications wires and cables.

  • 14) May train staff and users to use equipment.

  • 15) May coordinate installation of or install communications lines.




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End Of Job Description for: "NETWORK CONTROL OPERATOR"
DOT:   031.262-014

Job Number: 6810