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Job Description:

  • 1) Supervises and coordinates activities of workers engaged in taking, recording, and canceling reservations in front office of hotel: Sorts reservations received by mail into current and future.

  • 2) Sends futures to reservation center in other hotel of chain.

  • 3) Gives current reservations to clerks for computerization.

  • 4) Receives contracts detailing room allotments for conventions from sales representative and feeds information into terminal.

  • 5) Corresponds with groups and travel agents to answer special requests for rooms and rates.

  • 6) Verifies that daily printouts listing guests' arrivals and individual guest folios are received by Room Clerks.

  • 7) Maintains weekly attendance sheet and sends to payroll department.

  • 8) Delegates assistants to train clerks in taking telephone reservations and in operating computer terminals and printers to store and receive reservation data.

  • 9) Reschedules workers to accommodate arrivals of conventions and other groups.

  • 10) Recommends promotion and discharge of workers to MANAGER, FRONT OFFICE.

  • 11) Performs other duties as described under SUPERVISOR Master Title.




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End Of Job Description for: "MANAGER, RESERVATIONS"
DOT:   238.137-010

Job Number: 6238