"MANAGER, CUSTOMER SERVICE"
Job Description and Jobs
- 1) Plans, directs, and coordinates activities of workers engaged in receiving, investigating, evaluating, and settling complaints and claims of telegraph customers: Directs workers to investigate complaints, such as those concerning rates or service in connection with domestic, international, or special-gift telegrams.
- 2) Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements of governmental utility-regulation agencies, and policies of company.
- 3) Reviews actions of subordinates to ensure settlements are made correctly.
- 4) Authorizes retention of data and preparation of documents for use during governmental or customer inquiries.
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Job Number: 6214