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"INVESTIGATOR, UTILITY-BILL COMPLAINTS"
Job Description and Jobs

Job Description:

  • 1) Investigates customers' bill complaints for gas and electric-power service: Examines weather reports for weather conditions during billing period that might have contributed to increased use of service.

  • 2) Examines meter reading schedules to determine if early readings increased billing period.

  • 3) Reviews meter books, microfilm, computer printouts, and machine accounting records for errors causing high bill.

  • 4) Orders tests to detect meter malfunctions.

  • 5) Confers with customer in person, by telephone, or dictates correspondence to explain reasons for high bill.

  • 6) Prepares forms required for correction of meter reading or billing errors.

 

 

 


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End Of Job Description for: "INVESTIGATOR, UTILITY-BILL COMPLAINTS"
DOT:   241.267-034

Job Number: 5419