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Job Description:

  • 1) Dispatches customer service workers to install, service, and repair electric, gas, or steam powered systems or appliances, or cable television systems: Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.

  • 2) Determines and schedules orders according to urgency.

  • 3) Contacts supply storekeeper to verify availability of parts and equipment to ensure scheduled work performance.

  • 4) Receives check in calls from service workers by radio, telephone, or in person.

  • 5) Informs workers of type and location of work to be performed and dispatches workers to job.

  • 6) Keeps records of repairs, installation, removal of equipment or appliances, and hours required on each job.

  • 7) May maintain records, using computer terminal.

  • 8) May be designated according to utility as Telegraphic-Service Dispatcher.




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End Of Job Description for: "DISPATCHER, SERVICE"
DOT:   959.167-010

Job Number: 3013