"CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR"
Job Description and Jobs
Job Description:
- 1) Supervises and coordinates activities of CUSTOMER SERVICE REPRESENTATIVES engaged in handling service orders and telephone complaints of customers: Monitors service calls to observe employee's demeanor, technical accuracy, and conformity to company policies.
- 2) Recommends corrective services to adjust customer complaints.
- 3) Answers questions about service.
- 4) Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.
- 5) Checks accounting ledger and order postings for errors.
- 6) Performs other duties as described under SUPERVISOR Master Title.
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DOT: 239.137-014
Job Number: 2601