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Job Description and Jobs

Job Description:

  • 1) Performs any combination of following tasks in post exchange: Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty.

  • 2) Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs.

  • 3) Prepares special order worksheet.

  • 4) Keeps record of services in progress.

  • 5) Notifies customer when service is completed and accepts payment.


  • 7) Assists customers to select and purchase specified merchandise.

  • 8) Resolves customer complaints and requests for refunds, exchanges, and adjustments.

  • 9) Provides customers with catalogs and information concerning prices, shipping time, and costs.




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End Of Job Description for: "CUSTOMER-SERVICE CLERK"
DOT:   299.367-010

Job Number: 2606