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Job Description:

  • 1) Keeps accounting records and compiles information requested by customer and others pertaining to customer accounts: Keeps records and prepares report of meters registering use of gas- or electric-power, showing results of investigations and amounts recovered or lost.

  • 2) Prepares lists and enters charges and payments to customers' accounts for losses, additional deposits, special and irregular charges.

  • 3) Keeps records of overpayments on customer accounts.

  • 4) Applies overpayments to charges on customers' account or prepares voucher for refund.

  • 5) Investigates incorrect billings due to charges or credits on customers' accounts and prepares written instructions for correction.

  • 6) Reviews accounts not billed and prepares bill from available information.

  • 7) Enters information in meter books which was received too late for billing, such as meter test reports and missed meter readings.

  • 8) Prepares lists of special billing instructions, incorporating charges shown on customers' account.

  • 9) Processes final bills that exceed amount of deposit to enter amount of net bill.

  • 10) Prepares and mails duplicate bills as requested.

  • 11) Interviews customers and others in person or by telephone to answer inquiries and complaints pertaining to bills, customer deposits, and accounts.

  • 12) May specialize in handling inquiries received by mail, compiling information from customer accounting records for replies dictated by others.




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End Of Job Description for: "ACCOUNT-INFORMATION CLERK"
DOT:   210.367-010

Job Number: 27