"TECHNICAL SUPPORT SPECIALIST"

Job Description and Jobs

• 4) Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.

• 5) Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.

• 6) Makes recommendations for improvements in computer system.

• 7) Reviews and tests programs written by PROGRAMMER-ANALYST or COMPUTER PROGRAMMER to ensure that programs meet objectives and specifications.

• 8) Consults with QUALITY ASSURANCE ANALYST to ensure that program follows establishment standards.

• 9) Modifies, tests, and corrects existing programs.

• 10) Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs.

• 11) Enters commands into computer to place programs in production status.

• 12) Inactivates, individually or in combination, each component of computer system, such as central processing unit, tape drives, and mainframe coolers.

• 13) Tests computer system to determine criticality of component loss.

• 14) Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment.

• 15) Assists user to resolve computer-related problems, such as inoperative hardware or software.

• 16) Trains workers in use of new software or hardware.

• 17) Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software.

• 18) Writes project reports and documentation for new or modified software and hardware.

 

 

 

 

 

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