Job Description:

• 1) Supervises and coordinates activities of workers engaged in giving bus service information, by telephone, to callers for motor transportation company: Confers with management and examines past activity records to project staffing, budget, and equipment requirements, performing duties as described under SUPERVISOR Master Title.

• 2) Issues oral and written instructions on schedule changes and rates to keep workers informed and maintain accuracy of information given to public.

• 3) Monitors telephone conversations between workers and callers to evaluate technical accuracy.