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"SUPERVISOR, CUSTOMER SERVICES"
Job Description and Jobs

Job Description:

  • 1) Supervises and coordinates activities of workers engaged in servicing and promoting shipper accounts for parcel-delivery firm: Reviews records indicating shipper parcel volume, claims for damaged and lost parcels, and deficiencies in parcel preparation for pickup and delivery.

  • 2) Discusses service to shippers with assigned representatives to develop plans of service.

  • 3) Meets with, or directs representatives to meet with, shippers to resolve problems in wrapping and handling of parcels and relationships between firm's employees and shippers.

  • 4) Assigns representatives to solicit prospective accounts.

  • 5) Evaluates performance and productivity of workers and reports to management.

  • 6) Performs other duties as described under SUPERVISOR Master Title.

 

 

 


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End Of Job Description for: "SUPERVISOR, CUSTOMER SERVICES"
DOT:   248.137-018

Job Number: 10339