"NETWORK CONTROL OPERATOR"
Job Description and Jobs
Job Description:
- 1) Monitors data communications network to ensure that network is available to all system users and resolves data communications problems: Receives telephone call from user with data communications problem, such as failure of data to be transmitted to another location.
- 2) Reviews procedures user followed to determine if specified steps were taken.
- 3) Explains user procedures necessary to transmit data.
- 4) Monitors modems and display screen of terminal to mainframe computer to detect error messages that signal malfunction in communications software or hardware.
- 5) Enters diagnostic commands into computer to determine nature of problem, and reads codes on screen to diagnose problem.
- 6) Attaches diagnostic equipment to phone line to learn if line meets specification.
- 7) Reads technical reference manuals for communications hardware and software to learn cause of problem.
- 8) Instructs user to enter specified commands into computer to resolve problem.
- 9) Calls service technician for service when problem cannot be resolved.
- 10) Enters operating commands into computer to restart program.
- 11) Records number of daily data communications transactions and number of problems and actions taken, using computer terminal.
- 12) Updates documentation to record new equipment installed, new sites, and changes to computer configurations.
- 13) May inspect communications wires and cables.
- 14) May train staff and users to use equipment.
- 15) May coordinate installation of or install communications lines.
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DOT: 031.262-014
Job Number: 6810