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"MANAGER, CUSTOMER SERVICE"
Job Description and Jobs

Job Description:

  • 1) Plans, directs, and coordinates activities of workers engaged in receiving, investigating, evaluating, and settling complaints and claims of telegraph customers: Directs workers to investigate complaints, such as those concerning rates or service in connection with domestic, international, or special-gift telegrams.

  • 2) Analyzes reports of findings and recommends response to complaint, considering nature and complexity of complaint, requirements of governmental utility-regulation agencies, and policies of company.

  • 3) Reviews actions of subordinates to ensure settlements are made correctly.

  • 4) Authorizes retention of data and preparation of documents for use during governmental or customer inquiries.

 

 

 


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End Of Job Description for: "MANAGER, CUSTOMER SERVICE"
DOT:   168.167-058

Job Number: 6214