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"CUSTOMER-SERVICE-REPRESENTATIVE INSTRUCTOR"
Job Description and Jobs

Job Description:

  • 1) Conducts classroom and on-the-job training for CUSTOMER-SERVICE REPRESENTATIVES: Instructs employees on company policies, systems, and routines for handling customer service requests, following prescribed training program.

  • 2) Explains service forms and company procedures, using training aids, such as tape recorder, motion picture films, and slides.

  • 3) Listens to or takes recordings of trainees handling customer service calls to detect errors.

  • 4) Discusses errors and problems to improve techniques in handling calls.

 

 

 


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End Of Job Description for: "CUSTOMER-SERVICE-REPRESENTATIVE INSTRUCTOR"
DOT:   239.227-010

Job Number: 2607