"ACCOUNT-INFORMATION CLERK"
Job Description and Jobs
Job Description:
- 1) Keeps accounting records and compiles information requested by customer and others pertaining to customer accounts: Keeps records and prepares report of meters registering use of gas- or electric-power, showing results of investigations and amounts recovered or lost.
- 2) Prepares lists and enters charges and payments to customers' accounts for losses, additional deposits, special and irregular charges.
- 3) Keeps records of overpayments on customer accounts.
- 4) Applies overpayments to charges on customers' account or prepares voucher for refund.
- 5) Investigates incorrect billings due to charges or credits on customers' accounts and prepares written instructions for correction.
- 6) Reviews accounts not billed and prepares bill from available information.
- 7) Enters information in meter books which was received too late for billing, such as meter test reports and missed meter readings.
- 8) Prepares lists of special billing instructions, incorporating charges shown on customers' account.
- 9) Processes final bills that exceed amount of deposit to enter amount of net bill.
- 10) Prepares and mails duplicate bills as requested.
- 11) Interviews customers and others in person or by telephone to answer inquiries and complaints pertaining to bills, customer deposits, and accounts.
- 12) May specialize in handling inquiries received by mail, compiling information from customer accounting records for replies dictated by others.
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DOT: 210.367-010
Job Number: 27