Job Description:

• 1) Supervises and coordinates activities of workers who provide problem-solving support to computer users: Assists USER SUPPORT ANALYST 032.

• 2) 262.

• 3) 010 in solving nonroutine software, hardware, and procedure problems, using computer and manuals.

• 4) Talks with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware.

• 5) Writes recommendations for management review.

• 6) Coordinates installation of hardware and software, and implementation of procedure changes.

• 7) Performs duties described under SUPERVISOR Master Title.