Job Description:

• 1) Compiles information concerning activities and conduct of employees on railroads, streetcars, and buses and submits written reports of findings: Observes employees performing assigned duties, assuming role of passenger to note their deportment, treatment of passengers, and adherence to company regulations and schedules.

• 2) Observes and records time required to load and unload passengers or freight, volume of traffic at different stops or stations, and on streetcars and buses, at different times of day.

• 3) Inspects company vehicles and other property for damage and evidence of abuse.

• 4) Submits written reports to management with recommendations for improving service.