Job Description:

• 1) Processes records of department-store transactions which cannot be applied to customer's account by routine procedures in order that charges, cash payments, and refunds may be recorded, collected, or credited: Reviews and talks to sales-audit, charge-account-authorization, and collection personnel to identify missing information or compare signatures on sales or credit slips.

• 2) Telephones or writes to customers for additional information.

• 3) Corrects or adds information to customer accounts as necessary.

• 4) Mails dunning correspondence to customers in arrears on their charge accounts.