Job Description:

• 1) Supervises and coordinates activities of TELEPHONE OPERATORS in telephone or telegraph office or in industrial establishment: Notifies telephone company maintenance department of switchboard operational difficulties reported by operators.

• 2) Prepares work schedules and assigns switchboard positions.

• 3) Trains new employees and keeps attendance records.

• 4) Maintains record of incoming and outgoing long-distance and tie line calls, noting duration and time of calls.

• 5) Keeps record of employees' personal calls and forwards record to department head for collection.

• 6) Compiles plant phone directory, arranges for distribution to designated personnel, and keeps record of directories distributed.

• 7) Performs other duties as described under SUPERVISOR Master Title.

• 8) May relieve operators.

• 9) May supervise operators of telephone answering and message service and be designated Supervisor, Telephone-Answering-Service.