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Job Description:

  • 1) Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency: Operates telephone console to receive incoming calls for assistance.

  • 2) Questions caller to determine nature of problem and type and number of personnel and equipment needed, following established guidelines.

  • 3) Scans status charts and computer screen to determine units available.

  • 4) Monitors alarm system signals that indicate location of fire or other emergency.

  • 5) Operates two-way radio to dispatch police, fire, medical, and other personnel and equipment and to relay instructions or information to remove units.

  • 6) Types commands on computer keyboard to update files and maintain logs.

  • 7) Tests communications and alarm equipment and backup systems to ensure serviceability.

  • 8) May provide prearrival instructions to caller, utilizing knowledge of emergency medical techniques.

  • 9) May activate alarm system to notify fire stations.


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