"TECHNICAL SUPPORT SPECIALIST"
Job Description and Jobs
- 1) Performs any combination of following duties to provide technical support to workers in information processing departments: Develops work goals and department projects.
- 2) Assigns and coordinates work projects, such as converting to new hardware or software.
- 3) Designates staff assignments, establishes work priorities, and evaluates cost and time requirements.
- 4) Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.
- 5) Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.
- 6) Makes recommendations for improvements in computer system.
- 7) Reviews and tests programs written by PROGRAMMER-ANALYST or COMPUTER PROGRAMMER to ensure that programs meet objectives and specifications.
- 8) Consults with QUALITY ASSURANCE ANALYST to ensure that program follows establishment standards.
- 9) Modifies, tests, and corrects existing programs.
- 10) Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs.
- 11) Enters commands into computer to place programs in production status.
- 12) Inactivates, individually or in combination, each component of computer system, such as central processing unit, tape drives, and mainframe coolers.
- 13) Tests computer system to determine criticality of component loss.
- 14) Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment.
- 15) Assists user to resolve computer-related problems, such as inoperative hardware or software.
- 16) Trains workers in use of new software or hardware.
- 17) Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software.
- 18) Writes project reports and documentation for new or modified software and hardware.
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