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"TECHNICAL SUPPORT SPECIALIST"
Job Description and Jobs

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Job Description:

  • 1) Performs any combination of following duties to provide technical support to workers in information processing departments: Develops work goals and department projects.

  • 2) Assigns and coordinates work projects, such as converting to new hardware or software.

  • 3) Designates staff assignments, establishes work priorities, and evaluates cost and time requirements.

  • 4) Reviews completed projects or computer programs to ensure that goals are met and that programs are compatible with other programs already in use.

  • 5) Evaluates work load and capacity of computer system to determine feasibility of expanding or enhancing computer operations.

  • 6) Makes recommendations for improvements in computer system.

  • 7) Reviews and tests programs written by PROGRAMMER-ANALYST or COMPUTER PROGRAMMER to ensure that programs meet objectives and specifications.

  • 8) Consults with QUALITY ASSURANCE ANALYST to ensure that program follows establishment standards.

  • 9) Modifies, tests, and corrects existing programs.

  • 10) Evaluates and tests vendor-supplied software packages for mainframe computer or microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs.

  • 11) Enters commands into computer to place programs in production status.

  • 12) Inactivates, individually or in combination, each component of computer system, such as central processing unit, tape drives, and mainframe coolers.

  • 13) Tests computer system to determine criticality of component loss.

  • 14) Prioritizes importance of components and writes recommendations for recovering losses and using backup equipment.

  • 15) Assists user to resolve computer-related problems, such as inoperative hardware or software.

  • 16) Trains workers in use of new software or hardware.

  • 17) Reads technical journals or manuals and attends vendor seminars to learn about new computer hardware and software.

  • 18) Writes project reports and documentation for new or modified software and hardware.



 

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End Of Job Description for: "TECHNICAL SUPPORT SPECIALIST"
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