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Job Description:

  • 1) Supervises and coordinates activities of TELLERS in accepting payments for gas and electric-power bills from customers and keeps records of money received: Interprets company policies and work procedures.

  • 2) Calculates monthly commissions for authorized collection agencies, such as neighborhood stores, from daily summaries of cash receipts by agents.

  • 3) Dictates correspondence or contacts agents by telephone to reconcile errors in their reports.

  • 4) Traces payments made to agents when customer does not receive credit for payment.

  • 5) Interviews customers to assist workers in resolving questions not covered by specified procedures.

  • 6) Prepares regular reports on operations of section.

  • 7) Maintains records of daily overage or shortage in cash receipts.

  • 8) Performs other duties as described under SUPERVISOR Master Title.


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End Of Job Description for: "SUPERVISOR, TELLERS"
DOT:   211.137-022