Job Description:

• 1) Supervises and coordinates activities of workers engaged in giving bus service information, by telephone, to callers for motor transportation company: Confers with management and examines past activity records to project staffing, budget, and equipment requirements, performing duties as described under SUPERVISOR Master Title.

• 2) Issues oral and written instructions on schedule changes and rates to keep workers informed and maintain accuracy of information given to public.

• 3) Monitors telephone conversations between workers and callers to evaluate technical accuracy.

• 4) Reads telephone operator's meter to determine volume of calls handled and hourly total of lost calls to compile record for planning purposes.

• 5) Conducts classroom and on-the-job training to maintain and improve service standards.

• 6) Submits reports, as required, to provide information for accounting department.