Job Description:

• 1) Supervises and coordinates activities of workers engaged in receiving emergency or nonemergency calls, dispatching personnel and equipment, and providing prearrival instructions to callers: Prepares work schedules to ensure that sufficient shift personnel are available for work load demands, using knowledge of supervisory techniques, department regulations, and procedures.

• 2) Teaches emergency medical dispatch course to new employees, using dispatch simulator.

• 3) Reviews dispatch office operations to identify technical and operational training needs.

• 4) Teaches courses dealing with hazardous materials, highrise fires, and medical triage to update training for TELECOMMUNICATOR.

• 5) Meets with committees composed of representatives from fire and police departments, public, and other interested groups to develop, review, and update policies and procedures for dispatch office.

• 6) Pushes buttons, flips power switches, and reads gauges to determine serviceability of backup emergency equipment.

• 7) Performs other duties as described under SUPERVISOR Master Title.