Job Description:

• 1) Supervises and coordinates activities of workers taking customer orders for products and merchandise by telephone, mail, or in person: Monitors ORDER CLERKS to evaluate order-taking performance and to assist in responding to customer inquiries and complaints.

• 2) Consults with sales, technical, shipping, or administrative staff and telephones or writes letters to answer or advise customer.

• 3) Reviews completed orders for errors or omissions.

• 4) Trains ORDER CLERKS in order-taking procedures and customer-relations techniques, and advises workers of new or revised information on products or merchandise, such as product capability, pricing, credit, warranties, and shipping.

• 5) Performs other duties as described under SUPERVISOR Master Title.