Job Description:

• 1) Supervises and coordinates activities of workers engaged in monitoring or installing data communication lines and resolving user data communication problems: Distributes work assignments and monitors daily logs of NETWORK CONTROL OPERATORS , using microcomputer.

• 2) Explains data communications diagnostic and monitoring procedures to operators, using computer terminal and following vendor's equipment and software instructions.

• 3) Explains and demonstrates installation of data communication lines and equipment to operators, using handtools and following vendor manuals.

• 4) Enters diagnostic commands into computer and determines nature of problem to assist operators to resolve data communication problems.

• 5) Enters record of actions taken to resolve problem in daily log, using microcomputer.

• 6) Attends staff meetings to report on and resolve recurrent data communications problems.

• 7) Attends vendor seminars to learn about changes in data communications technology.

• 8) Performs other duties as described under SUPERVISOR Master Title.