Job Description:

• 1) Supervises and coordinates activities of workers engaged in resolving customer problems and complaints concerning matters, such as merchandise, service, and billing: Reviews customer-complaint correspondence, notes any suggestions, and assigns complaint to CUSTOMER-COMPLAINT CLERK for action.

• 2) Advises subordinates on handling difficult customer complaints, or may handle complaint personally.

• 3) Confers with other supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints.

• 4) May explain to customer by telephone or letter action taken on complaint.

• 5) May follow up with customer to see that complaint was satisfactorily resolved.

• 6) May be designated according to type of problem as Supervisor, Lost and Found.

• 7) Performs other duties as described under SUPERVISOR Master Title.