Job Description:

• 1) Supervises and coordinates activities of workers engaged in preparing correspondence, policies, and related clerical activities in headquarters or branch office of insurance company: Reads policyholder and company field personnel correspondence, studies policy records, and examines replies prepared by CORRESPONDENCE CLERKS and POLICYHOLDER-INFORMATION CLERKS to determine completeness of replies and appropriateness of actions taken.

• 2) Proofreads copy for style, appearance, accuracy of spelling, punctuation, grammar, and conformity with company standards.

• 3) Returns faulty work with instructions for revision.

• 4) Performs other duties as described under SUPERVISOR Master Title.

• 5) May verify accuracy of computations, using calculator.

• 6) May dictate replies to nonroutine correspondence.

• 7) May review and correct records, using computer.