Job Description:

• 1) Supervises and coordinates activities of CONTACT CLERKS engaged in preparing gas and electric-power service orders and SERVICE CLERKS engaged in receiving service requests on telephone: Routes service orders to service departments and outlying service centers.

• 2) Reviews completed orders for accuracy, completeness, and conformity to specified procedures.

• 3) Reviews incomplete or rejected orders to determine actions to facilitate completion.

• 4) Answers telephone questions from customers, contractors, building inspectors, and other company departments pertaining to progress in completion of orders.

• 5) Performs other duties as described under SUPERVISOR Master Title.