Job Description:

• 1) Supervises and coordinates activities of workers engaged in tracing sources of error and correcting billing records for gas, electric-power, and water supply customers, and in processing records for advance or final billings: Interprets work procedures for subordinates.

• 2) Confers with subordinates to resolve procedural problems in tracing sources of error.

• 3) Reviews and corrects customer accounts to determine amounts over or under paid as result of irregular connection investigations.

• 4) Prepares corrected bills to reconcile errors in meter readings, using calculator.

• 5) Traces source and corrects customer accounts for errors in billing rates, misapplied credits, or identifying information, such as name and address received from customer.

• 6) Confers with employees of other departments to trace payments on bills under investigation by collection department and to give information pertaining to accuracy of charges on customer's bills.

• 7) Performs other duties described under SUPERVISOR Master Title.