Job Description:

• 1) Shops in commercial, retail, and service establishments to test integrity of sales and service personnel, and evaluates sales techniques and services rendered customers: Reviews establishment's policies and standards to ascertain employee-performance requirements.

• 2) Buys merchandise, orders food, or utilizes services to evaluate sales technique and courtesy of employee.

• 3) Carries merchandise to check stand or sales counter and observes employee during sales transaction to detect irregularities in listing or calling prices, itemizing merchandise, or handling cash.

• 4) Delivers purchases to agency conducting shopping investigation service.

• 5) Writes report of investigations for each establishment visited.

• 6) Usually works as member of shopping investigation crew.