Job Description:

• 1) Supervises and coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights: Assigns workers to tasks in accordance with abilities and personnel requirements.

• 2) Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations.

• 3) Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of personnel.

• 4) Writes revisions to procedure guides and memoranda describing changes in reservations methods, flight schedules, and rates.

• 5) Records teletypewriter messages and telephones passenger service personnel to obtain information regarding flight cancellations and schedule changes and to determine disposition of passengers holding reservations on cancelled or rescheduled flights.

• 6) Posts flight schedule changes and passenger disposition information on bulletin board, and directs staff to telephone passengers to notify of schedule and reservation changes.

• 7) Performs other duties as described under SUPERVISOR Master Title.