Job Description:

• 1) Directs and coordinates activities of workers engaged in investigating and responding to complaints from telephone subscribers or regulatory agencies concerning rates and services: Directs investigations of telephone company rates and services to ensure that subscribers' complaints are answered and requirements of governmental utility-regulation agencies are met.

• 2) Analyzes reports of resulting data and recommends response to complaint, considering nature of complaint and company interests and policies.

• 3) Directs preparation of documents for use by company witnesses summoned to testify at governmental hearings.

• 4) Reviews governmental rulings to determine changes in legal stipulations and probable effects on company activities.

• 5) May provide advice and source data to management personnel concerned with preparing applications to regulatory bodies for changes in rates or service.