Job Description:

• 1) Receives callers and responds to complaints in person or by telephone for government agency: Questions callers to ascertain nature of complaints against government agency; records complaint on standard form; and routes form to appropriate department or office for action.

• 2) Contacts department or office to which complaint was referred to determine disposition.

• 3) Contacts complainant to verify data and follow-up on results of referral.

• 4) Compiles complaint records, by category, department office, and disposition.

• 5) Notifies supervisor of patterns of poor provision of service.

• 6) Maintains up-to-date reference materials and files.