Job Description:

• 1) Monitors data communications network to ensure that network is available to all system users and resolves data communications problems: Receives telephone call from user with data communications problem, such as failure of data to be transmitted to another location.

• 2) Reviews procedures user followed to determine if specified steps were taken.

• 3) Explains user procedures necessary to transmit data.

• 4) Monitors modems and display screen of terminal to mainframe computer to detect error messages that signal malfunction in communications software or hardware.

• 5) Enters diagnostic commands into computer to determine nature of problem, and reads codes on screen to diagnose problem.

• 6) Attaches diagnostic equipment to phone line to learn if line meets specification.

• 7) Reads technical reference manuals for communications hardware and software to learn cause of problem.

• 8) Instructs user to enter specified commands into computer to resolve problem.

• 9) Calls service technician for service when problem cannot be resolved.

• 10) Enters operating commands into computer to restart program.

• 11) Records number of daily data communications transactions and number of problems and actions taken, using computer terminal.

• 12) Updates documentation to record new equipment installed, new sites, and changes to computer configurations.

• 13) May inspect communications wires and cables.

• 14) May train staff and users to use equipment.

• 15) May coordinate installation of or install communications lines.