Job Description:

• 1) Installs, modifies, and makes minor repairs to microcomputer hardware and software systems and provides technical assistance and training to system users: Inspects microcomputer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.

• 2) Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives on user's premises, following design or installation specifications.

• 3) Loads specified software packages, such as operating systems, word processing, or spreadsheet programs into computer.

• 4) Enters commands and observes system functions to verify correct system operation.

• 5) Instructs user in use of equipment, software, and manuals.

• 6) Answers client's inquiries in person and via telephone concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs minor remedial actions to correct problems based on knowledge of system operation.

• 7) Replaces defective or inadequate software packages.

• 8) Refers major hardware problems to service personnel for correction.

• 9) Attends technical conferences and seminars to keep abreast of new software and hardware product developments.