Job Description:

• 1) Supervises and coordinates activities of workers engaged in taking, recording, and canceling reservations in front office of hotel: Sorts reservations received by mail into current and future.

• 2) Sends futures to reservation center in other hotel of chain.

• 3) Gives current reservations to clerks for computerization.

• 4) Receives contracts detailing room allotments for conventions from sales representative and feeds information into terminal.

• 5) Corresponds with groups and travel agents to answer special requests for rooms and rates.

• 6) Verifies that daily printouts listing guests' arrivals and individual guest folios are received by Room Clerks.

• 7) Maintains weekly attendance sheet and sends to payroll department.

• 8) Delegates assistants to train clerks in taking telephone reservations and in operating computer terminals and printers to store and receive reservation data.

• 9) Reschedules workers to accommodate arrivals of conventions and other groups.

• 10) Recommends promotion and discharge of workers to MANAGER, FRONT OFFICE.

• 11) Performs other duties as described under SUPERVISOR Master Title.