Job Description:

• 1) Records data concerning lost or stolen charge cards: Receives by telephone, letter, or in person, and records information concerning loss, theft, or destruction of charge cards.

• 2) Records information in customer-account record to avoid further billing of customer.

• 3) Compiles reports to notify other personnel of possible need for further investigation and action, such as issuance of lost or stolen-card bulletin to subscribing merchants, to prevent fraudulent use of lost or stolen charge cards by others, or to issue new charge card to customer.

• 4) May issue reward checks to merchants or other people who turn in lost or stolen charge cards.

• 5) May send form letter to customers in reply to inquiries about lost, stolen, or replacement charge cards.