Job Description:

• 1) Investigates customers' bill complaints for gas and electric-power service: Examines weather reports for weather conditions during billing period that might have contributed to increased use of service.

• 2) Examines meter reading schedules to determine if early readings increased billing period.

• 3) Reviews meter books, microfilm, computer printouts, and machine accounting records for errors causing high bill.

• 4) Orders tests to detect meter malfunctions.

• 5) Confers with customer in person, by telephone, or dictates correspondence to explain reasons for high bill.

• 6) Prepares forms required for correction of meter reading or billing errors.