Job Description:

• 1) Conducts classroom instruction, on-the-job training, and orientation sessions for new and experienced ground personnel on various subjects, such as aircraft and station familiarization, company policies and procedures, and specific job duties: Develops and prepares course outlines, instructional procedures, and study materials for nontechnical occupations in such areas as airfreight, customer services load planning, ramp services, reservations, and ticketing.

• 2) Presents course material through use of audiovisual aids, classroom lectures, on-the-job training, and printed handouts.

• 3) Tests student's progress, using oral interviews, written examinations, and performance tests to ascertain comprehension of subject matter.

• 4) Prepares reports of attendance, grades, and training activities.

• 5) Keeps records of training accomplishments and confers with supervisory personnel regarding training needs.

• 6) Conducts recurrent on-the-job training or classroom instruction to acquaint experienced workers with changing procedures or with use of new equipment.

• 7) Coordinates training activities with local station manager.

• 8) May conduct special training programs in company and industry procedures, regulations, rules, and techniques relating to passenger travel for workers employed by travel agencies.