Job Description:

• 1) Dispatches customer service workers to install, service, and repair electric, gas, or steam powered systems or appliances, or cable television systems: Reviews work orders from departments or complaints from customers and records type and scope of service to be performed.

• 2) Determines and schedules orders according to urgency.

• 3) Contacts supply storekeeper to verify availability of parts and equipment to ensure scheduled work performance.

• 4) Receives check in calls from service workers by radio, telephone, or in person.

• 5) Informs workers of type and location of work to be performed and dispatches workers to job.

• 6) Keeps records of repairs, installation, removal of equipment or appliances, and hours required on each job.

• 7) May maintain records, using computer terminal.

• 8) May be designated according to utility as Telegraphic-Service Dispatcher.