Job Description:

• 1) Inspects railroad dining car facilities and service and investigates complaints to ensure that cleanliness and service standards are maintained: Inspects cooking area and utensils to ensure that they are clean and sanitary.

• 2) Inspects food and observes preparation to ensure that food is served in sanitary and appetizing manner.

• 3) Observes WAITERS/WAITRESSES, DINING CAR as they serve food to patrons to ensure that service is efficient and courteous.

• 4) Investigates complaints by patrons of poor service or discourtesy.

• 5) Recommends service improvements and operating efficiencies.

• 6) Prepares reports of complaints and action taken.