Job Description:

• 1) Researches, tests, evaluates, and recommends data communications hardware and software: Identifies areas of operation which need upgraded equipment, such as modems, fiber optic cables, and telephone wires.

• 2) Conducts survey to determine user needs.

• 3) Reads technical manuals and brochures to determine equipment which meets establishment requirements.

• 4) Visits vendors to learn about available products or services.

• 5) Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system, using equipment such as computer terminal and modem.

• 6) Analyzes test data and recommends hardware or software for purchase.

• 7) Develops and writes procedures for installation, use, and solving problems of communications hardware and software.

• 8) Monitors system performance.

• 9) Trains users in use of equipment.

• 10) Assists users to identify and solve data communication problems.

• 11) May write technical specifications to send to vendors for bid.

• 12) May oversee or assist in installation of communications hardware.

• 13) May perform minor equipment repairs.