"CUSTOMER SERVICE REPRESENTATIVE"
Job Description and Jobs
- 1) Investigates customer complaints concerning gas leakage or low pressure, and abnormal consumption of gas or electricity by gas and electric appliances: Ascertains number and type of appliances used on premises to determine rate of utility consumption.
- 2) Turns off appliances and observes gas or electric meter to detect power leakage.
- 3) Examines meter and appliance connections for defects, such as shorts, grounds, and loose pipe joints to determine power loss or gas leakage.
- 4) Covers gas pipe joints with soapsuds and watches for bubble formation to determine position of leak.
- 5) Performs repairs and adjustments, such as cleaning and regulating gas burner jets, and replacing defective meters and gas regulators, using handtools.
- 6) Shuts off service and notifies repair crew of major repairs required, such as replacement of underground pipes or electric wiring.
- 7) May perform emergency repairs to gas service pipes between gas main and building.
- 8) May collect delinquent accounts.
- 9) May recommend and write specifications for distribution changes, such as house wiring, and relocation of poles or service lines, utilizing necessary right-of-way grants.
- 10) May investigate illegal use of gas or electricity.
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