Job Description:

• 1) Performs any combination of following tasks in post exchange: Arranges for gift wrapping, monogramming, printing, and fabrication of such items as desk nameplates and rubber stamps, and repair or replacement of defective items covered by warranty.

• 2) Takes orders for such items as decorated cakes, cut flowers, personalized greeting cards and stationery, and merchandise rentals and repairs.

• 3) Prepares special order worksheet.

• 4) Keeps record of services in progress.

• 5) Notifies customer when service is completed and accepts payment.

• 6) Acts as WEDDING CONSULTANT.

• 7) Assists customers to select and purchase specified merchandise.

• 8) Resolves customer complaints and requests for refunds, exchanges, and adjustments.

• 9) Provides customers with catalogs and information concerning prices, shipping time, and costs.