Job Description:

• 1) Composes letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information, delinquent accounts, incorrect billing, unsatisfactory service, or to request information: Reads incoming correspondence and gathers data to formulate reply.

• 2) Operates typewriter to prepare correspondence or to complete form letters, or dictates reply.

• 3) May route correspondence to other departments for reply.

• 4) May keep files of correspondence sent, received, or requiring further action.

• 5) May process orders, prepare order forms, and check progress of orders.

• 6) May be designated according to type of correspondence handled as Claim Clerk; Credit-Correspondence Clerk; Fan-Mail Clerk; Sales-Correspondence Clerk.