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Job Description:

  • 1) Coordinates telephone communications services in hospital: Confers with administrative personnel to determine hospital requirements for communications equipment, such as switchboards, public-address paging systems, and extension telephones.

  • 2) Determines equipment to be installed, based on anticipated volume of calls, and knowledge of available equipment.

  • 3) Writes instruction and procedure manuals for switchboard operation and training, applying knowledge of hospital procedures, departmental functions, and equipment.

  • 4) Determines methods of improving telephone service from discussions with supervisory personnel, observation of switchboard operations, and analysis of service complaints.

  • 5) Arranges with telephone company personnel for special training of workers, as necessary.

  • 6) May estimate telephone services costs for use in preparing hospital budget.

  • 7) May prepare records and reports for management, concerning telephone services.




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