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Job Description:

  • 1) Notifies or locates customers with delinquent accounts and attempts to secure payment, using postal services, telephone, or personal visit: Mails form letters to customers to encourage payment of delinquent accounts.

  • 2) Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.

  • 3) Notifies credit department if customer fails to respond.

  • 4) Contacts delinquent account customers in person.

  • 5) May be designated according to type of establishment as Bank-Credit-Card-Collection Clerk; Department-Store-Collection Clerk; Hospital Collection Clerk; Utility-Bill-Collection Clerk.


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End Of Job Description for: "COLLECTION CLERK"
DOT:   241.357-010


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