Job Description:

• 1) Examines and evaluates clerical work methods to develop new or improved standardized methods and procedures: Interviews clerical workers and supervisory personnel and conducts on-site observation to ascertain unit functions, work performed, methods and equipment used, and personnel involved.

• 2) Sketches office layout to show location of equipment required for originating, processing, and filing business records and information.

• 3) Confers with managerial personnel to obtain suggestions for improvements, such as modifying existing procedures, using alternate work method, or introducing new business forms, reports standards, or coding system.

• 4) Evaluates findings, using knowledge of principles and techniques of work simplification, governmental record keeping requirements, and company policies to recommend methods or equipment intended to improve clerical operations.

• 5) May prepare training manuals and train clerical workers in new procedure or operation and maintenance of machines and equipment.

• 6) May assist in preparation of job descriptions or specifications.

• 7) May specialize in one phase of clerical methods analysis, such as filing, workflow, or coding systems.

• 8) May be designated according to location where work is performed as in-house staff or customer field representative.